Privacy Policy

Effective Date: July 18, 2025

1. Introduction

Welcome to Regal Healthcare Trading LLC ("we," "us," or "our"). We are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Shopify store, regalmedical.ae (the "Site"), and purchase our medical products.

As a company operating in the United Arab Emirates, we adhere to Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (PDPL), Federal Law No. 2 of 2019 Concerning the Use of Information and Communication Technology (ICT) in Health Fields, and other applicable UAE federal and local laws and regulations concerning data protection and consumer rights.

By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

2.1. Personal Information You Provide Voluntarily:
This includes information you provide when you:

  • Create an account: Name, email address, phone number, physical address (shipping and billing).
  • Place an order: Payment information (credit/debit card details, bank account details – processed securely by third-party payment gateways), billing address, shipping address. Note: We do not store your full credit card details on our servers.
  • Communicate with us: Information shared via email, chat, phone calls (which may be recorded for quality and training purposes), customer support inquiries, feedback, and survey responses.
  • Subscribe to our newsletter or marketing communications: Email address, name, preferences.
  • Participate in promotions or surveys: Any information you submit.

2.2. Automatically Collected Information:
When you visit and interact with our Site, we may automatically collect certain information about your device and Browse activity. This includes:

  • Log Data: IP address, browser type, operating system, internet service provider (ISP), referring/exit pages, date/time stamps, and clickstream data.
  • Device Information: Device identifiers, screen resolution, unique device IDs.
  • Location Information: Approximate location derived from your IP address.
  • Usage Information: Information about how you interact with our Site, such as pages viewed, products added to cart, search queries, and purchase history.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, tags, and similar technologies. (Please refer to our dedicated Cookie Policy below for more details).

2.3. Sensitive Personal Data (Health-Related Information):
Given that Regal Healthcare Trading LLC sells medical products, you might provide us with information that could be considered sensitive personal data under UAE law, particularly related to your health or medical conditions, for instance, if you inquire about specific products for certain ailments. We will only collect and process such information with your explicit and unambiguous consent, and only where it is strictly necessary to provide you with the requested products or services, or as required by law. We commit to handling this data with the highest level of confidentiality and security.

3. How We Use Your Information

We use the collected information for various purposes, primarily to:

  • Process and fulfill your orders: This includes processing payments, shipping products, and providing order confirmations and updates.
  • Provide customer support: Respond to your inquiries, resolve issues, and provide assistance.
  • Improve and personalize your experience: Understand your preferences, recommend relevant products, and enhance Site functionality.
  • Communicate with you: Send transactional emails (order updates, shipping notifications), marketing communications (if you have opted in), and important notices.
  • Operate and maintain our Site: Ensure the proper functioning and security of our website.
  • Analyze website usage: Understand trends, gather demographic information, and improve our services and product offerings.
  • Prevent fraud and ensure security: Protect against unauthorized transactions, identity theft, and other illegal activities.
  • Comply with legal obligations: Adhere to applicable UAE laws, regulations, and governmental requests.
  • Internal record keeping and administrative purposes.

4. Sharing Your Information

We respect your privacy and only share your information with trusted third parties when necessary and in compliance with UAE laws. This may include:

  • Shopify: As our e-commerce platform provider, Shopify processes your personal information in accordance with its own Privacy Policy.
  • Payment Gateway Providers: Securely process your payments (e.g., credit card transactions). They comply with international PCI-DSS standards.
  • Shipping and Logistics Partners: To deliver your orders.
  • Service Providers: Third-party vendors who provide services on our behalf, such as website hosting, data analysis, marketing, customer service, and IT support. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
  • Legal and Regulatory Authorities: If required by UAE law, court order, or to protect our legal rights, property, or safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to the privacy policy that may result.
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. International Data Transfers

As part of providing our services, your personal information may be stored and processed by Shopify and other service providers whose servers may be located outside the UAE. We ensure that any international data transfers are carried out in compliance with UAE data protection laws, including Federal Decree-Law No. 45 of 2021. We implement appropriate safeguards, such as standard contractual clauses, to ensure your data receives an adequate level of protection when transferred outside the UAE.

6. Data Security

Regal Healthcare Trading LLC takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Security Audits: Periodically assessing our security systems for vulnerabilities.
  • Data Anonymization/Pseudonymization: Where appropriate, to further protect sensitive data.
  • Compliance with Industry Standards: Adhering to relevant security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes maintaining your account, processing your orders, providing customer support, and complying with our legal obligations. When your data is no longer needed, we will securely delete or anonymize it in accordance with UAE data protection regulations.

8. Your Rights Under UAE Data Protection Law (PDPL)

Under Federal Decree-Law No. 45 of 2021, you have specific rights regarding your personal data:

  • Right to Access (Article 13): You have the right to request access to the personal data we hold about you and receive information on how it is being processed.
  • Right to Rectification (Article 15): You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
  • Right to Erasure (Article 15): You have the right to request the deletion of your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing).
  • Right to Restrict Processing (Article 16): You have the right to request the restriction of processing your personal data in certain situations (e.g., if you contest the accuracy of the data, or if the processing is unlawful).
  • Right to Object (Article 17): You have the right to object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.
  • Right to Data Portability (Article 18): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller, where technically feasible.
  • Right to Withdraw Consent (Article 14): If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Complain: You have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable UAE regulations.

9. Cookies Policy

Our website uses "cookies" and similar tracking technologies to enhance your Browse experience, analyze site traffic, and personalize content.

  • What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
  • How We Use Cookies: We use cookies for various purposes, including:
  • Third-Party Cookies: Some cookies on our Site may be placed by third-party services (e.g., Google Analytics, social media platforms) that provide services to us. We have no control over these third-party cookies.
  • Your Choices: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality and your experience on our Site. By continuing to use our Site, you consent to the use of cookies unless you choose to disable them.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately, and we will take steps to remove such information from our records.

11. Links to Other Websites

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Regal Healthcare Trading LLC
Shop no: 4 & 5, Al Mulla Building,Al Maktoum Hospital Road, Near Fish Roundabout, Deira, Dubai, UAE

info@regalmedical.ae
+971 43230902