Effective Date: July 23, 2025

1. Introduction

Welcome to regalmedical.ae (the "Site"), operated by Regal Healthcare Trading LLC ("we," "us," or "our"), a company duly registered in the United Arab Emirates. These Terms and Conditions ("Terms") govern your access to and use of our Site, including any content, functionality, and services offered on or through regalmedical.ae.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site.

Please read these Terms carefully before using our Site. As Regal Healthcare Trading LLC deals with medical products, specific regulations and responsibilities apply. Your use of this Site implies your understanding and acceptance of these.

2. Eligibility and Account Registration

2.1. Eligibility: You must be at least 18 years old to use this Site and purchase products. By using the Site, you represent and warrant that you are of legal age to form a binding contract with Regal Healthcare Trading LLC and meet all of the foregoing eligibility requirements.

2.2. Account Registration: To access certain features of the Site, such as placing orders, you may need to register for an account. You agree to:
* Provide accurate, current, and complete information during the registration process.
* Maintain and promptly update your account information to keep it accurate, current, and complete.
* Maintain the security of your password and identification.
* Accept all risks of unauthorized access to the account and the information you provide to us.
* Notify us immediately of any unauthorized use of your account or any other breach of security.

3. Products and Services

3.1. Product Information: We strive to provide accurate descriptions, images, and specifications of the medical products available on our Site. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or error-free. All product information is for informational purposes only and does not constitute medical advice.

3.2. Medical Advice Disclaimer: The information provided on this Site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

3.3. Availability: All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

3.4. Pricing: All prices are listed in UAE Dirhams (AED) unless otherwise stated. Prices are subject to change without notice. While we strive for accuracy in pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price.

4. Orders, Payments, and Shipping

4.1. Order Acceptance: Your order constitutes an offer to purchase a product. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or error in your order.

4.2. Payment: We accept various payment methods as indicated on the Site. By placing an order, you represent and warrant that you are authorized to use the designated payment method and authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and shipping fees).

4.3. Shipping and Delivery:
* We ship products within the United Arab Emirates. Shipping costs and estimated delivery times will be communicated to you during the checkout process.
* Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by third-party delivery services or unforeseen circumstances.
* Risk of loss and title for items purchased from the Site pass to you upon our delivery to the carrier.
* You are responsible for providing an accurate and complete delivery address. We are not liable for non-delivery or delays due to incorrect address information provided by you.

5. Returns, Refunds, and Exchanges

5.1. Return Policy: Due to the nature of medical products, and for hygiene and safety reasons, certain items may not be eligible for return or exchange once opened or used. Please refer to our detailed Return and Refund Policy [Link to your Return Policy page] for specific conditions, eligible items, and procedures.

5.2. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately upon receipt (within [e.g., 24-48 hours]) with photographic evidence. We will assess the issue and, at our discretion, offer a replacement, refund, or credit in accordance with our Return and Refund Policy.

6. User Conduct and Prohibited Uses

6.1. You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
* Use the Site in any way that violates any applicable federal, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the UAE or other countries).
* Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Regal Healthcare Trading LLC or users of the Site or expose them to liability.
* Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site.
* Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
* Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
* Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

7. Intellectual Property Rights

7.1. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Regal Healthcare Trading LLC, its licensors, or other providers of such material and are protected by UAE and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7.2. These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as generally permitted by the Site.

7.3. Our name, the terms, the logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Regal Healthcare Trading LLC or its affiliates or licensors. You must not use such marks without the prior written permission of Regal Healthcare Trading LLC.

8. Disclaimer of Warranties

8.1. YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE SITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ANTI-VIRUS PROTECTION AND ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO OUR SITE FOR ANY RECONSTRUCTION OF ANY LOST DATA.

8.2. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

8.3. YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER REGAL HEALTHCARE TRADING LLC NOR ANY PERSON ASSOCIATED WITH REGAL HEALTHCARE TRADING LLC MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE.

9. Limitation of Liability

9.1. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL REGAL HEALTHCARE TRADING LLC, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

10. Indemnification

10.1. You agree to defend, indemnify, and hold harmless Regal Healthcare Trading LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your User Contributions, any use of the Site's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Site.

11. Governing Law and Jurisdiction

11.1. All matters relating to the Site and these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai, without giving effect to any choice or conflict of law provision or rule.

11.2. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the courts of Dubai, United Arab Emirates, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12. Severability

12.1. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

13. Entire Agreement

13.1. These Terms and our Privacy Policy constitute the sole and entire agreement between you and Regal Healthcare Trading LLC regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

14. Changes to the Terms and Conditions

14.1. We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

15. Contact Information

15.1. To ask questions or comment about these Terms, contact us at: